FAQ

Why do you charge a fee for booking a vacation with you?

We care about your vacation as if it was our own.  We provide support before during and after you travel. Our planning fee covers our expertise, customized itineraries, and so much more. We are your advocate while you’re traveling.  

What if I need to change my plans?

Once we book and confirm your final travel arrangements there will be an additional $100 fee before any changes can be made.

If we cancel, do we get all of our money back?

This is a question that does not have one answer.  It will depend on the vendor you are booked with and their terms and conditions and if you purchased travel insurance. Your travel coordinator will go over all terms and conditions of your vacation before you book.

I have a package that I have paid a deposit on. Will you automatically deduct the balance due on the due date from my credit card?

No JMJ Getaways will not automatically pull money from your account unless you give us permission ahead of time to do so.  Some vendors will charge the card on file when final payment is due.  You will be informed ahead of time.

Why do I need insurance?

Travel insurance can minimize the considerable financial risk of traveling such as accidents, illness, missed flights, cancelled tours, emergency evacuation, death, or more.  You will want to consult with the insurance agency that you purchase from for all the exact details.

Does working with a travel agent cost more than if I book it on my own?

This is a yes and no answer. Our agency is aligned with partners that offer great pricing and amenities that you can't get on your own. We also never mark up the cost of a hotel/package/air. Our pricing is almost always the same or better than you would get on your own, but with working with JMJ Getaways, you have an expert to guide your way. Although we do charge a concierge/planning fee for our services, our clients find this a valuable cost as we do all the research and work for you. All you do is pack your bags and relax.